Support

Last updated: May 18, 2026

Contact

Email vaultmesh.support@gmail.com for any question about VaultMesh — installation, pairing, sync, or anything else.

We answer on a best-effort basis, typically within 48–72 hours.

Before you write

A few things resolve quickly on your end:

• Pairing or sync issues: make sure all devices are on the same VaultMesh version, and check the Relay Guide if you use a self-hosted relay.
• Lost master password: use your recovery key from device setup. Without the master password or recovery key, the vault cannot be decrypted by anyone — including us.
• Autofill not working: verify the browser extension is installed and the desktop app is running.

What to include in a bug report

Helpful details so we can reproduce and fix the issue:

• Device and OS version (e.g. iPhone 15, iOS 18.2; macOS 14.5; Pixel 8, Android 14)
• VaultMesh app version (Settings ▸ About)
• What you did, what you expected, what happened instead
• If it's a sync issue: which devices are involved, and whether you are using P2P (local network) or a self-hosted relay
• Screenshots if the UI is involved (please redact any passwords)

Never paste master passwords, recovery keys, or vault content into an email — they aren't needed to diagnose any issue.

Security and responsible disclosure

If you believe you've found a security issue in VaultMesh, please email vaultmesh.support@gmail.com with the subject line beginning [SECURITY]. Please don't share details publicly until we've had a chance to investigate and respond.

Feature requests and feedback

We read every message. If a feature is missing or an interaction feels rough, let us know. Concrete examples ("when I do X, I expected Y") help more than abstract requests.

Related

• Relay Guide — set up and operate your own sync relay
• Privacy Policy — what data the product touches and how
• Checksums — verify installer integrity